JUZH · HELP WITH YOUR MUSIC
Customer
support.
Need help with a song or album you bought on juzh.eu? Contact us about your Stripe payment, purchase email, download link or a problem with your music.
music@juzh.eu
Your contact: Jurijs Zarkovs, JUZH. Support is provided by email. If the button does not open your email app, write to the address above.
What to include in your message
Please include your order reference if available, the email address used at checkout, the song or album name, the approximate purchase date and a short description of the problem. For download issues, tell us which device and browser you use.
Please do not send your full card number, card security code, passwords or bank login details.
I paid but cannot find the download email
Check the inbox and spam folder for the email address you used at checkout. Purchase emails come from music@juzh.eu. You can also return to your purchase in the same browser you used to pay.
Browser access uses a protected cookie that lasts 24 hours. After it expires, open the private link in your purchase email or saved confirmation to restore access within the 90-day download period. If no purchase is found, contact us. If your payment has already been taken, contact us before paying again.
My payment failed or is still pending
Stripe processes payments for JUZH. Downloads become available after payment is confirmed. If checkout shows an error, or your bank shows a charge but your music is not available, email us with the purchase details so we can check the order.
My download link is missing or has expired
Download links are valid for 90 days after payment. Music you have already downloaded does not expire. If you lost your link, entered the wrong email address or need help with an expired link, contact us with your order details.
I need help opening the files
Songs are delivered as MP3 files. A purchase containing several songs can also be downloaded as a ZIP archive. Extract the ZIP to access the MP3 files, or download the individual tracks from your purchase page. You need an internet connection, enough free storage and an app that can play MP3 audio.
If a file is incomplete, will not play or is not the music you ordered, tell us the track name and what happens when you try to open it.
Refunds and purchase problems
If your music was not delivered, is faulty or is not as described, email music@juzh.eu with the order details and the issue. We will review your request under our Terms of Service and applicable consumer rights. These rights are not removed by your agreement to immediate digital delivery.
Seller and useful links
Jurijs Zarkovs · JUZH
Ebrēju iela 10-27, Rīga, LV-1003, Latvia
music@juzh.eu